shipping & returns
Shipping costs are determined as such :
For orders with delivery inside Belgium, shipping costs are €5,16.
For orders with delivery in the Netherlands, shipping costs are €7,66.
For orders with delivery in France, shipping costs are €11,25.
For orders with delivery in Germany, shipping costs are €8,25.
For orders with delivery in Italy, shipping costs are €16,25
For orders with delivery in Luxembourg, shipping costs are €8,07
For orders with delivery in Spain, shipping costs are €20,84
For orders with delivery in Sweden, shipping costs are €18,25
For orders with delivery in the United Kingdom shipping costs are €12,25
For orders with delivery to all countries not listed above, shipping cost for Europe NON-EU are €20,00, for world delivery shipping costs are €25,00.
! All orders to NON-EU and WORLD delivery countries: please be aware of paying import duties and/or taxes, which are levied once your package reaches your country. We are unable to advise you about the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. You will be invoiced for the local taxes and duties. I recommend you to contact your local customs or carrier office to obtain a landed cost estimate.
It is our goal to deliver a quality product to you. If upon delivery the product does not meet your expectations you may unused articles within 30 days of receipt (own expense). The articles must be returned undamaged and with their labels attached. The customer is responsible for any return shipping charges. Since we are not responsible for any items that are sent to us in error, we recommend using a postal service that insures the value of your returned products or gives you proof of posting.
If BONNIE & THE GANG receives your returned product undamaged (see return policy above), we will electronically deposit the full purchased amount immediately into the bank account from which the funds were originally withdrawn. BONNIE & THE GANG performs a product inspection if you have a complaint about a returned product. If BONNIE & THE GANG agrees with your complaint, your refund will be electronically deposited into your account within 10 days after BONNIE & THE GANG receives your return.
To return your order, please fill in the complete return form you have received and add it to your package. Please send the package to the following address:
Ine De Haes
Meester Fritsstraat 2