Refund policy

It is our goal to deliver a quality product to you. If upon delivery the product does not meet your expectations you may unused articles within 30 days of receipt (own expense). The articles must be returned undamaged and with their labels attached. The customer is responsible for any return shipping charges. Since we are not responsible for any items that are sent to us in error, we recommend using a postal service that insures the value of your returned products or gives you proof of posting.

If BONNIE & THE GANG receives your returned product undamaged (see return policy above), we will electronically deposit the full purchased amount immediately into the bank account from which the funds were originally withdrawn. BONNIE & THE GANG performs a product inspection if you have a complaint about a returned product. If BONNIE & THE GANG agrees with your complaint, your refund will be electronically deposited into your account within 10 days after BONNIE & THE GANG receives your return.

To return your order, please fill in the complete return form you have received and add it to your package. Please send the package to the following address:

Désiré de Bodtkaai 27
9400 Ninove